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Hartelco Customer Care

Below are links to customer care information, and directions to change your password.

contactusSimply call us at 402-254-3901 day or night.
If you have an outage or emergency after regular business hours, still call 402-254-3901 and then Press 1 to leave a message and an on-call technican will listen to your message. Or Press 2 to leave a message that will be heard by office staff during the next business day. To send us an email, click here and we will read your email the next business day.

view your mailClick the View Mail link at the left to view your email...
when you're away from home, or if you're away from the PC where you normally download your Hartel email. You can also use this to send an auto-reply in the event that you're not able to view your email for a certain period of time (such as if you're on vacation or away on a business meeting).


ebillOnline Billing is an easy and convenient way to view and pay your bills online. You can see both your past and current invoices, set a one-time or recurring payment, and more - all from the comfort of your home. Just click the e-bill link or the large GO GREEN link to our secure website.

Click here to open directions on using our new online EBill & BillPay service!

To create an account and sign-up, you must know your CPNI (Customer Proprietary Network Information) passcode OR the amount of your last payment. If you need to create a CPNI passcode, please stop in our office. FCC regulations do not allow us to set up a CPNI passcode over the phone if you call us.

phone portalClick the Phone Portal link at the left side to gain access to several services. With Phone Portal, you can check your voicemails, manage greetings that you have recorded, and monitor your conference calls. Plus you can manage your IPTV service by seeing your on-screen guide at your desktop, run a Search for upcoming shows and read the details, and you're able to set recordings if you have our Whole-Home DVR. Please note that you must be using Internet Explorer and have Microsoft Silverlight installed on your PC.

Click the link to the left to become a fan of Hartelco on facebook where you can get important notices, learn of upcoming events, and more. We don't overburden you with posts, but only post items that hopefully will be of assistance to most of our customers.

password change box

Please contact our office at 402-254-3901 with any questions.

103 West Centre Street
PO Box 157
Hartington, NE 68739
Phone: 1 (402) 254-3901
FAX: 1 (402) 254-2453



Hartelco® is the registered trademark of Hartington Telecommunications, Inc. Other product and company names mentioned on the Site may be trademarks of those respective owners.
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